Leading Six Sigma: A Step-by-Step Guide Based on Experience with GE and Other Six Sigma Companies

Table of contents

1. Copyright
2. Praise for LEADING SIX SIGMA
3. FT Prentice Hall FINANCIAL TIMES
4. Financial Times Prentice Hall Books
5. Preface
6. Acknowledgements
7. So You Want to Do Six Sigma?
   1. Why You Need This Book
   2. An Overview
   3. Roles of Six Sigma Leaders
   4. Summary
   5. References
8. Four Case Studies: What Works and What Doesn't
   1. Inside GE's Experiences
   2. The First Year—1996
   3. The Push for Tangible Benefits
   4. DFSS and a Critical Mass of Green Belts
   5. A Refocus on Customers
   6. Digitization and Six Sigma
   7. A Reinvigoration
   8. The W.R. Grace Story
   9. Less Successful Six Sigma Deployments
   10. Summary
   11. References
9. How to Successfully Deploy Six Sigma
   1. Why Were GE and Grace Successful?
   2. Why Were Others Less Successful?
   3. The Keys to Successful Six Sigma Deployment
   4. A High-Level Roadmap For Six Sigma Deployment
   5. Summary
   6. References
10. Launching the Initiative
    1. Full or Partial Deployment?
    2. Developing the Deployment Plan
    3. Deployment Plan Elements
    4. Selecting the Right Projects
    5. The Concept of Process Entitlement
    6. Developing the Project Charter
    7. Selecting the Right People
    8. What Training Do I Need?
    9. Selecting a Six Sigma Provider
    10. Summary
    11. References
11. Managing the Effort
    1. Managerial Systems and Processes
    2. Management Project Reviews
    3. Project Reporting and Tracking System
    4. Communication Plan
    5. Reward and Recognition Plan
    6. Project Identification/Prioritization System
    7. Inclusion of Six Sigma in Budgeting Processes
    8. Deployment Processes for Leaders
    9. Integrating Six Sigma with Current Management Systems
    10. Summary
    11. References
12. Sustaining Momentum and Growing
    1. Playing Defense—Sustaining Momentum
    2. Playing Offense—Growing the Effort
    3. Summary
    4. References
13. The Way We Work
    1. Integrating Six Sigma With Process Management Systems
    2. Creating an Overall Organizational Improvement System
    3. Integration of Six Sigma With Other Strategic Initiatives
    4. The Long-Term Impact of Six Sigma
    5. Summary
    6. References
14. Final Thoughts for Leaders
    1. Understanding the Role of the Six Sigma Tools—A Case Study
    2. How to Think About the Six Sigma Tools
    3. Advice For Ensuring Project Success
    4. Good Questions to Ask in Project Reviews
    5. Advice for Ensuring Success of the Six Sigma Initiative
    6. Good Questions to Ask in . . .
    7. Summary
    8. Additional Six Sigma References
15. Deployment Questions and Answers
    1. General Questions About Six Sigma
    2. Questions Concerning MBB and BB Roles
    3. Project Selection and Review Questions
    4. Training Questions
    5. Questions Concerning Financial Benefits
    6. Other Human Resources Questions
    7. References
16. Six Sigma Deployment Plan—An Example
    1. Contents
    2. Introduction
    3. Deployment Plan Elements
    4. Lessons Learned
    5. Key Issues
    6. Action Plan
17. GLOSSARY
18. ACRONYMS