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Leading Six Sigma: A Step-by-Step Guide Based on Experience with GE and Other Six Sigma Companies by Roger W. Hoerl, Ronald D. Snee

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Chapter 7. The Way We Work

“With Six Sigma permeating much of what we do, it will be unthinkable to hire, promote, or tolerate those who cannot, or will not, commit to this way of working.”

—Jack Welch, former CEO, General Electric

In Chapters 5 and 6 we discussed managing the Six Sigma initiative, sustaining the gains, and expanding the initiative to all parts of the enterprise, including suppliers and customers, in order to make the organization perform better. A central theme was the need to integrate Six Sigma activities with existing management processes and procedures.

In this chapter we take Six Sigma one step further and discuss how to integrate it into daily work. The changes an organization makes in its work as a result of Six Sigma ...

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