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Leading Six Sigma: A Step-by-Step Guide Based on Experience with GE and Other Six Sigma Companies by Roger W. Hoerl, Ronald D. Snee

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Inside GE's Experiences

The story of GE's Six Sigma implementation has been pretty much beaten to death in the media so, rather than reiterating the highlights of the financial results, we'll provide a more personal, first-hand account of what it was like to be at GE at the time. What follows are the personal experiences of Roger Hoerl in the midst of this implementation, with some key points clarified. All views expressed are the personal opinions of this author, and should not be construed as representing GE.

The Beginnings—Jack Never Bluffs!

Within two months of starting at GE's Research and Development Center in Schenectady, NY, in September 1995, I was informed that all employees at the Center were to come to the auditorium for an important ...

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