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Leading Six Sigma: A Step-by-Step Guide Based on Experience with GE and Other Six Sigma Companies by Roger W. Hoerl, Ronald D. Snee

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Why Were Others Less Successful?

Remember the keys to Six Sigma success at GE and Grace: Leadership, top talent, and infrastructure. Specifically, senior leadership:

  • Ensured that the leadership team was fully on board, and that there was a well thought out game plan for implementation.

  • Provided resources, in terms of people and funding, to properly support the effort.

  • Expected, even demanded, results from the effort.

  • Were willing to change internal policies and procedures to support implementation.

Using these same criteria, let's look at the less successful efforts at Royal Chemicals and Diversified Paper (remember, these are fictitious company names).

How Committed Was Senior Leadership?

The answer should be obvious. Royal Chemicals and Diversified ...

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