“The ability to learn faster than your competitors may be the only sustainable competitive advantage.”
—Arie DeGeus, Royal Dutch Shell
In this final chapter we discuss three issues that are of particular importance to leaders: understanding and use of the Six Sigma tools; ensuring project success; and ensuring success of the overall initiative.
Our discussion of how leaders should think about the Six Sigma improvement tools is not intended as a technical reference, since this is not the primary need of leaders. Rather, it is motivated by our belief that the Six Sigma literature has provided conflicting advice as to what level of knowledge, understanding, and competency leaders need to have in the Six Sigma ...