Managing Brand YOU
This example demonstrates the power of taking bold action
during challenging times. By maintaining open lines of communi-
cation and standing behind its customers, Johnson & Johnson was
able to survive the incident as well as improve its brand image. For
the individual as well, brand perception and image can be turned
around through strategic repositioning and sound execution. If
brand image is the totality of others’ perceptions of you, then how
strong is your brand image? Everyone has ups and downs in their
lives, yet many people try to cover up the “downs” rather than deal
with them head on. In the Johnson & Johnson example, company
leaders chose to face the issue straight ahead, take the necessary
actions, spend whatever necessary ...