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Designing Information and Functionality
You are designing a business solution; something that is used by an organization to do work. That much is obvious. However, some of that work will be done by humans, and usually by humans interacting with computers. Humans have different needs from computers: Computers can process huge amounts of data, but humans can’t really process data. They need information.
So far in your exploration of the problem space, you have been thinking in terms of abstract functionality and data. We have been urging you to think of the essence of the problem, and not worry too much about how this essence could be installed into the real, physical world.
Now comes the time to turn abstract functionality into usable interactions ...
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