Mastering the Requirements Process, 4th Edition
by James Robertson, Suzanne Robertson, Adrian Reed
Foreword
My first project as a business analyst was a crash course in the importance of effective requirements development. When I joined the team, the system was on the verge of entering the integration testing phase and was scheduled to go into production six weeks later. It quickly became clear, even to me, that it wouldn’t do that. The “requirements document” was an incomplete user interface specification authored by a former employee. With no mortgage experience, I had to improvise test data, watch it break the system, and collaborate with developers to resolve issues. For two years, we watched the scope balloon as we adjusted to change after change driven by overlooked areas of the business, the introduction of new products, and failed ...
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