the provider as the expert in all things project related. This mindset
results in too much power and authority being vested in the provider – it
results in the project becoming asset focused rather than service delivery
focused. There are various indicators to this problem: the key decision-
making forums may be chaired by the provider rather than the
purchaser, there may be a lack of clarity around ownership of the
business case, and, invariably, there is a lack of clarity around accounta-
bility on the project. This is discussed further in the next section.
There is nothing fundamentally wrong with the purchaser/provider
model. It can work and is a ...