203
accountability 9, 11, 17, 24–27,
115
authority and 27
defining 26–27, 174
importance 24–25
project ownership and 31
project structure and 12
single point of 27–29
‘analysis paralysis’ 11
announcements 164–66, 167
benefit cost ratio 154
benefits plan 141, 143
benefits realization 161
budget responsibility 45, 58, 145
business assets 32
projects and 32
business case 2, 60, 73, 141
development 155–58
final 168
strategic 152–53
business unit 14
case studies
Department of Main Roads,
Queensland, Australia
124–33
electricity market (England and
Wales) 77–96
ineffective project management
19–22
change management 107, 129
communications 164–66, 167
confidentiality 67
consultants/contractors ...