identifying 64–65
responsibilities 65–66
role 179
role description 196–97
skills/attributes 66
service delivery 161
impact of environmental factors
on 30
service specification 29–30
stakeholder management 4, 8,
19, 139
decision-making and 33–34
stakeholder support 16, 18
stakeholder working group
52–53, 56, 94, 104, 187–88
definition 175
role 177
stakeholders 48–53, 104, 111–13
community 49
needs 49
political 49
project owner and 63
senior 49
strategic advisors group
49–51
technical 49
user/reference groups
111–12
strategic advisors group 49–51,
53, 56, 60, 72, 93–94, 104,
148, 186–87
definition 175
programme owners and 144
relationship to project board
50–51
senior management ...