32 Root Cause Analysis: Improving Performance for Bottom-Line Results
1. Selecting and training RCA Drivers who will lead RCA teams. What are
the personal characteristics that are required to make this a success? What
kind of training do they need to provide them the tools to do the job right?
2. Developing management support systems such as
a. RCA performance criteria—What nancial returns are expected by the
corporation? What are the time frames? What are the landmarks?
b. Providing time—In an era of reengineering and lean manufacturing,
“How are we going to mandate that designated employees WILL spend
10% of their week on RCA teams?”
c. Process the recommendations—How are recommendations from RCAs
going to be handled in the cur ...