
100 Root Cause Analysis: Improving Performance for Bottom-Line Results
are only scanning words, the person will not get the action message and may become
complacent about wearing a hard hat. More than likely people will not comprehend
the large words “Hard Hat Area” below the word “Danger.”
People may not see words completely, but we do see pictures in a more complete
sense. Figure7.8 shows a sign we created using the rules of scanning. The rst thing
scanned is a picture of a person wearing a hard hat, which is the message I want
conveyed to an employee. The words below the picture state, “Hard Hat Required
In This Area,” which may be sca