June 2011
Intermediate to advanced
279 pages
8h 59m
English
Content preview from Root Cause Analysis, 4th Edition
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85
7
The Role of Human Error
in Root Cause Analysis
Understanding
Human Behavior
It is important for analysts to have a good understanding of human behavior
when investigating an undesirable outcome. Understanding human behavior will
help the analyst formulate interview questions. These questions will allow dis-
cussion by the employees about subjects that will give insight into the cultural
norms present in the organization that could be contributing factors to the event
being analyzed.
Each department in any facility has its own way of accomplishing work (some depart-
ments’ adopted work rules are productive and safe and some are pote ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.