June 2011
Intermediate to advanced
279 pages
8h 59m
English
Content preview from Root Cause Analysis, 4th Edition
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Creating the Environment for RCA to Succeed 37
RCA actually can play a major role in lling this corporate memory void. RCA is
a tool that maps out a thought process used to successfully solve a problem. This map
in essence is an aggregated thought based on the collective knowledge and experi-
ence of our workforce. What we need to do is (1) encourage the activity of RCA in
a disciplined manner and (2) electronically catalogue these analyses in a manner so
that future employees can view how the past analysts derived their conclusions.
Activity (1) can be accomplished by writing a procedure for RCA that will survive
the absence of a previous
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