June 2011
Intermediate to advanced
279 pages
8h 59m
English
Content preview from Root Cause Analysis, 4th Edition
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Automating Root Cause Analysis 221
FIGURE 13.26 The PROACT Print Wizard.
FIGURE 13.27 The PROACT print preview.
222 Root Cause Analysis: Improving Performance for Bottom-Line Results
AUTOMATING TRACKING METRICS
As we know, we are not successful at RCA unless some bottom-line metric improves.
Therefore, we must select and monitor over time the metric of choice. In a manual
format we may have to be diligent about getting certain data from certain reports, or
we may have to develop a whole new report to get the information we seek.
One thing we
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