Tracking for Bottom-Line Results 199
this RCA approach is applicable under any circumstances. Whether it is chronic or
sporadic, mechanical or administrative, or in an oil renery or a hospital, all require
the same logical human thought process to resolve their respective issues.
In the following chapters we will discuss how to make this thought process
more manageable. We will seek to alleviate the administrative burden of managing
an RCA by providing a simple and effective software solution. While conducting
RCA in a disciplined manner as we have preached in this text can be difcult,
most of the time is spent sticking to the discipline and documenting the process.
One of the ways we can provide an incentive to take ...