June 2011
Intermediate to advanced
279 pages
8h 59m
English
Content preview from Root Cause Analysis, 4th Edition
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Opportunity Analysis 61
making the decision as to whether the more accurate and timely data comes from the
people or the existing information system. In this chapter we will continue on with
the manual approach of collecting data from the raw source—the people. In the next
chapter, we will explore the data collection opportunities that are available from an
Asset Performance Management (APM) system, thus automating the effort.
It is recommended that when using the manual method of data collection (inter-
viewing technique) we take a two-track approach. We begin collecting data from
people through the use of interviews. We use the interviews very loosely, as we will
explain later. Once we have collected and summarized the interview data, we ...
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