
170 Root Cause Analysis: Improving Performance for Bottom-Line Results
We have already determined that the installation was not an issue. We can elimi-
nate the possibility that the board failed in our possession because interviews reveal
that this was a new printer being added to the network and it never worked from
the beginning. People on the network therefore chose to divert to another network
printer. So this was not a case where the printer worked at one time and then did not
work. This serves as proof that the system board did not fail after it ran properly for
a period of time, but rather we received it that way from the manufacturer/ven ...