
76 Root Cause Analysis: Improving Performance for Bottom-Line Results
build them using spreadsheets, desktop databases, or even full-blown development
tools. Although these “homegrown” systems serve a valuable purpose for their cre-
ators, they have many pitfalls for an organization. For one, the data may or may not be
accurate. Since the data is typically collected by a handful of users, it may not truly
reect the overall reality. The data may not be properly event coded, so it becomes
extremely difcult to analyze. The main problem with these “homegrown” solutions
is that the data is not accessible to all the stakeholders who need it.
An A ...