
230 Root Cause Analysis: Improving Performance for Bottom-Line Results
Core Team Members:
• Arnie Persinger (Principal Analyst)
• Dean Muterspaugh
• Todd Fix
• Robert Newcomer
• Josh Taube
• Rob George
• David Persinger
• Will Sales
Special thanks to Arnie Persinger (Area Maintenance Superintendent) and Craig
Lane (Fiberline Operations Superintendent) for believing in the process and ensur-
ing a successful outcome.
CASE STUDY NO. 2: PEMMAX CONSULTANTS,
WATERLOO, ONTARIO, CANADA
Undesirable Event: Low MTBF of Cooler in Leaching Operation
Undesirable Event Summary: In a leaching operation, titanium shell-and-tube heat
exchangers are used to cool ...