June 2011
Intermediate to advanced
279 pages
8h 59m
English
Content preview from Root Cause Analysis, 4th Edition
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136 Root Cause Analysis: Improving Performance for Bottom-Line Results
PrinciPAl AnAlySt chArActeriSticS
The PA typically has a hard row to hoe. If RCA is not part of the culture, PAs
are going against the grain of the organization. This can be very difcult to deal
with if PAs are people who have difculty in dealing with barriers to success.
Over the years we have noted the personality traits that make certain PAs stars
whereas others have not progressed. Following are the key traits that our most
successful analysts portray (many of them led the analyses listed in the case
histories of this text):
Unbiased
While we discussed this issue earlier, this is a key trait to the success of any RCA.
The leader of an RCA should have noth ...
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