June 2011
Intermediate to advanced
279 pages
8h 59m
English
Content preview from Root Cause Analysis, 4th Edition
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194 Root Cause Analysis: Improving Performance for Bottom-Line Results
80% of the complaints are due to late deliveries of our product to our cli-
ents’ sites. Causes are determined to be a lack of communication between
purchasing and the delivery rm on pickup times and destination times.
We also nd that the delivery rm needs a minimum of 4-hours’ notice to
guarantee on-time delivery and we have been giving them only 2-hours’
notice on many occasions. As a result, we have a meeting between the pur-
chasing personnel and the dispatch personnel from the delivery rm. A
mutually agreed upon procedure is developed to weed out any ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.