27 NEVER STOP LEARNING ABOUT YOUR BUSINESS
Businesses change, often faster than it’s possible to change the infrastructure, systems and processes. This delayed reaction between IT and business change has for decades been a source of friction – one that many approaches have tried to remedy, with variable levels of success.
Business and IT leaders may talk of ‘alignment’ as though there is a deliberate mis-alignment that must be corrected. The unfortunate truth is that IT systems are harder to change than people and will always be misaligned because they were designed for previous versions of the organisation.
Governance processes, regular reviews, checking desired outcomes still match to deliverables can all help to reduce misalignment.
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