Universal Principles of UX

19

Allow for differences in digital literacy.

Not knowing how to read or write makes it nearly impossible to succeed in society. But in today’s world, where almost everything—including banking, booking vaccination appointments, and paying taxes—happens digitally, literacy goes beyond the basic ability to comprehend text. It now includes the skills and knowledge necessary to be able to evaluate, use, and create many different kinds of digital information, content, and tools.

In 2001, education consultant Marc Prensky popularized the terms “digital native” and “digital immigrant.” Generally speaking, digital immigrants grew up in a non-digital, pre-internet culture, and digital natives were born after the world was fully digitized. (Millennials ...