CIO Wisdom II: More Best Practices

Introduction

It is no small achievement that the position of CIO has been added to the executive slate. That information management and technology have garnered such a position of respect in the corporate organization speaks both to the technological wizardry available to us in this day and age and to the concrete evidence amassed that empowering users with IT boosts the bottom line.

But in some cases, this upward movement has reached a plateau. Where it has, the problem has been the old disjuncture between the technology and the human beings it is intended to help. A growing rift between the organization that provides technology and the people who must use the technology to do their work is creating an ever more demanding set of challenges for ...