CIO Wisdom II: More Best Practices

Introduction

In the United States, federal, state, and local governments are facing a challenge. How do they continue to deliver government services while keeping taxes down? Citizens' expectations of their governments have never been higher. They expect to interact with government in the same manner that they interact with local banks or retailers—via online self-service capabilities and with the ability to do what they want, when they want, and however they want. The challenge does not end there. In addition to meeting citizen service expectations, governments must find a way to do this in a cost-effective manner. Government budgets are strained comparatively to past years, and scrutiny has never been higher surrounding the concept of raising ...