October 2005
Intermediate to advanced
480 pages
11h 15m
English
Content preview from CIO Wisdom II: More Best PracticesBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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Technology
In this new age of computers and information technology, customer service expectations have risen. The new customer service expectation ties back not only to consumers in the marketplace but to citizens, businesses, tourists, and other agencies across the different levels of government. Though improvements have been made in both Web access and in-person interaction, governments are increasingly looking to portals, call centers, and CRM to handle all types of issues, problems, services, and transactions. A “one-stop shop” for citizens, businesses, tourists, and other agencies would provide Internet-based self-service capability for the computer savvy to conduct transactions, such as pay bills. Customers would be able to search on frequently ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.