CIO Wisdom II: More Best Practices

E- Government Is Government

Governments have allocated a tremendous amount of time and resources to develop their e-government capabilities. In the majority of cases, e-government focus was intended to provide better access to existing services by providing them online. This sometimes met citizen needs to interact with government on their own time as well as reduced the cost for executing that transaction. In some cases, e-government initiatives were undertaken as a “me too” project: everyone else was doing it, and the lack of a Web site, portal, search engines, and self-service transactions online meant that that government was a “technology laggard.” What has evolved and has become apparent is that e-government—providing self-service capabilities ...