March 2014
Intermediate to advanced
170 pages
4h 29m
English
Content preview from Practical Change Management for IT ProjectsBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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What will your support organization look like?
Your support organization is responsible for handling ongoing questions, comments, and concerns from the organization. These responsibilities might be handled by your run team, your IT team, or a dedicated help desk. As with the run team, it is important to identify the members of this team early in the project so that they can be involved from the initial phases and learn about the new tools and processes as they are developed.
Exercise – designing your ideal organization
Consider everything we discussed in the organization design section. With that in mind, if you could work with the business to create the ideal organization to provide ongoing support for the change, what would it look like?
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.