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Practical Change Management for IT Projects by Emily Carr

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What will your support organization look like?

Your support organization is responsible for handling ongoing questions, comments, and concerns from the organization. These responsibilities might be handled by your run team, your IT team, or a dedicated help desk. As with the run team, it is important to identify the members of this team early in the project so that they can be involved from the initial phases and learn about the new tools and processes as they are developed.

Exercise – designing your ideal organization

Consider everything we discussed in the organization design section. With that in mind, if you could work with the business to create the ideal organization to provide ongoing support for the change, what would it look like?

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