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Practical Change Management for IT Projects by Emily Carr

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Super users

Super users are a subset of the change agents. They have all of the same characteristics and perform all of the same activities as change agents, in addition to those listed below.

Super users

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Tip

If you are rolling out the change to an organization that is large or geographically diverse, you are likely to lean heavily on your super users.

They will be the local face of the project, and will be responsible for delivering a number of major project activities. Therefore, it is especially important that you choose your super users carefully.

In addition, ...

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