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Practical Change Management for IT Projects by Emily Carr

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Summary

In Chapter 1, What is Change Management? I defined Change Management as:

"A set of activities and tools designed to help people successfully adopt a change."

You now know what activities you need to do. You have the tools to do them. Most importantly, you know that people, in all of their complexity, are the key to success.

All that's left to do is change.

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