Project Management for Trainers: Stop "Winging It" and Get Control of Your Training Projects

Change Management

“I like long walks, especially when they are taken by people who annoy me.” This quote attributed to Noel Coward nicely describes how many internal managers feel about their suppliers as projects hit inevitable snags. It is easiest in the short term to avoid conflict and change issues by hiding; it is the most damaging thing you can do in the long term.

Proactively, it is a great idea to set up a process for evaluating change as it occurs, because it will. The project plan, if not the project charter, is a great place in which to define this process. Here’s a review of a sample change management process you read about in chapter 5:

All changes to the scope, time, cost, or quality of the project will have to be documented and ...