Project Management for Trainers: Stop "Winging It" and Get Control of Your Training Projects

Knowledge Transfer

Finally, be sure time is budgeted for the supplier and customer to share knowledge through the postproject review. Many contracts are set up to reward (through payment) only completed deliverables (for example, the delivery of a workshop) and do not include criteria for knowledge transfer to the internal staff. Time must be built into the contract and the project plan to determine the knowledge that must be transferred to internal staff, the way it will be transferred, and how the transfer will be measured for accountability of both parties. A great amount of valuable business knowledge walks out the door at the end of outsourced projects.