Ask the Right Questions, Hire the Best People

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PREPARING FOR THE ANSWERS TO COME

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CHAPTER THREE

PREPARING FOR THE

ANSWERS TO COME

E

ffective interviewing requires both listening and ob-

servational skills. Tone of voice (including verbal tim-

ing) and body language play incredibly important roles

in human interaction. In fact, it’s been estimated that 93 per-

cent of what actually influences people is attributable to fac-

tors other than the literal content of the words they hear.

It follows, then, that the words a candidate uses to re-

spond to you during an interview are barely a corner of the

picture he or she is painting for you. In this chapter, I’ll give

you some powerful tools for interpreting ...