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HOW TO KEEP THEM TALKING
STOP
GO
STOP
STOP
Green light
“Failure is not getting the job done when I have
the means to do so. For example, once I was faced
with a huge project. I should have realized at the
outset that I didn’t have the time. I must have been
thinking there were 48 hours in a day! I also didn’t
have the knowledge I needed to do it correctly. In-
stead of asking some of the other people in my de-
partment for help, I blundered through. That won’t
ever happen to me again if I can help it!”
Red light
A wishy-washy, non-specific answer that forces you to
ask more and more follow-up questions to get some
sort of handle on what makes the person tick. ...