December 2011
Intermediate to advanced
600 pages
14h 13m
English
Content preview from Cisco Unified Customer Voice Portal: Building Unified Contact Centers
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Unified CVP Solution Overview
As an introduction to the Unified CVP solution set, begin with an illustration of the products, either native or non-native to Unified CVP that interact in the overall solution. Figure 2-1 provides a high-level diagram of these relationships.
Figure 2-1 CVP Solution Overview
Native Unified CVP components consist of the following:
• CVP Call Servers
• CVP VoiceXML Servers
• CVP Reporting Servers
• Operations Console Servers
• CVP Call Studio
They are referenced as native because they are included in Unified CVP product set. Later in this chapter each native component is discussed in detail prior to a discussion about ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.