As an introduction to the Unified CVP solution set, begin with an illustration of the products, either native or non-native to Unified CVP that interact in the overall solution. Figure 2-1 provides a high-level diagram of these relationships.
Native Unified CVP components consist of the following:
• CVP Call Servers
• CVP VoiceXML Servers
• CVP Reporting Servers
• Operations Console Servers
• CVP Call Studio
They are referenced as native because they are included in Unified CVP product set. Later in this chapter each native component is discussed in detail prior to a discussion about ...