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Cisco Unified Customer Voice Portal: Building Unified Contact Centers by Rue Green

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Unified CVP Solution Overview

As an introduction to the Unified CVP solution set, begin with an illustration of the products, either native or non-native to Unified CVP that interact in the overall solution. Figure 2-1 provides a high-level diagram of these relationships.

Figure 2-1 CVP Solution Overview

image

Native Unified CVP components consist of the following:

• CVP Call Servers

• CVP VoiceXML Servers

• CVP Reporting Servers

• Operations Console Servers

• CVP Call Studio

They are referenced as native because they are included in Unified CVP product set. Later in this chapter each native component is discussed in detail prior to a discussion about ...

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