December 2011
Intermediate to advanced
600 pages
14h 13m
English
Content preview from Cisco Unified Customer Voice Portal: Building Unified Contact Centers
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Unified CVP Architecture
Prior to a deep dive on the native and non-native components for Unified CVP, take a closer look at the overall architecture of Unified CVP for its native components. Figure 2-2 provides a detailed illustration of how native components are architected and their interaction with non-native components.
Figure 2-2 Unified CVP Architecture
The CVP VXML Server and CVP Call Server do not need to be standalone installations. It is quite common for these components to be co-resident and running on the same server. Figure 2-2 breaks them out as separate servers to illustrate their relationship both with native and non-native components. ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.