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Cisco Unified Customer Voice Portal: Building Unified Contact Centers by Rue Green

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Unified CVP Architecture

Prior to a deep dive on the native and non-native components for Unified CVP, take a closer look at the overall architecture of Unified CVP for its native components. Figure 2-2 provides a detailed illustration of how native components are architected and their interaction with non-native components.

Figure 2-2 Unified CVP Architecture

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The CVP VXML Server and CVP Call Server do not need to be standalone installations. It is quite common for these components to be co-resident and running on the same server. Figure 2-2 breaks them out as separate servers to illustrate their relationship both with native and non-native components. ...

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