Unified CVP Architecture
Prior to a deep dive on the native and non-native components for Unified CVP, take a closer look at the overall architecture of Unified CVP for its native components. Figure 2-2 provides a detailed illustration of how native components are architected and their interaction with non-native components.
The CVP VXML Server and CVP Call Server do not need to be standalone installations. It is quite common for these components to be co-resident and running on the same server. Figure 2-2 breaks them out as separate servers to illustrate their relationship both with native and non-native components. ...
Get Cisco Unified Customer Voice Portal: Building Unified Contact Centers now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.