December 2017
Intermediate to advanced
410 pages
11h 5m
English
Content preview from Enterprise Cloud Security and Governance
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Service Level Agreement
The Service Level Agreement (SLA) is between a service provider and client and it basically defines the level of service that is expected from the service provider. SLA is also different for different services such as VM and storage. SLA document size really varies depending upon the criticality and the complexity of the service.
Let's look at a use case. API Corp. is an organization that hosts various API services related to customer's behavior on the client's website. Whenever an application makes requests, the response time is generally less than 5 minutes. They have an SLA of a response time of 10 minutes. Whenever a customer registers and pays for the services of API Corp., the API Corp. is responsible for maintaining ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.