December 2003
Beginner to intermediate
776 pages
45h 2m
English
Content preview from Mac OS X: The Missing Manual, Panther EditionBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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Where to Get Troubleshooting Help
If the basic steps described in this chapter haven’t helped, the universe is crawling with additional help sources.
Help Online
These Internet sites contain nothing but troubleshooting discussions, tools, and help:
MacFixIt ( http://www.macfixit.com ). The world’s one-stop resource for Mac troubleshooting advice.
Mac newsgroups (such as
comp.system.mac). A newsgroup is an Internet bulletin board, which you can access using a program like Microsoft Entourage or Thoth ( http://www.thothsw.com ). If you’re polite and concise, you can post questions to the multitudes here and get more replies to them than you’ll know what to do with.
Other Apple support resources ( http://www.apple.com/support ). Apple’s help Web site also includes downloadable manuals, software updates, frequently asked questions, and many other resources.
The mother of all troubleshooting resources, however, is Apple’s own Knowledge Base. This is the collection of 50,000 individual technical articles, organized in a searchable database, that the Apple technicians themselves consult when you call for help.
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