Where to Get Troubleshooting Help

If the basic steps described in this chapter haven’t helped, the universe is crawling with additional help sources.

Help Online

These Internet sites contain nothing but troubleshooting discussions, tools, and help:

  • Mac newsgroups (such as comp.system.mac ). A newsgroup is an Internet bulletin board, which you can access using a program like Microsoft Entourage or Thoth ( http://www.thothsw.com ). If you’re polite and concise, you can post questions to the multitudes here and get more replies to them than you’ll know what to do with.

  • Other Apple support resources ( http://www.apple.com/support ). Apple’s help Web site also includes downloadable manuals, software updates, frequently asked questions, and many other resources.

The mother of all troubleshooting resources, however, is Apple’s own Knowledge Base. This is the collection of 50,000 individual technical articles, organized in a searchable database, that the Apple technicians themselves consult when you call for help.

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