October 2010
Intermediate to advanced
400 pages
34h 3m
English
1. Tom Olivo, “Increasing Profits Through Mission, Vision, and Guiding Principles,” Success Profiles. www.successprofiles.com.
2. Ken Blanchard and Sheldon Bowles, Raving Fans (New York: William Morrow and Company, 1993).
3. Brian McCormick, “National Leader of the Month,” Leader Network.org, www.leadernetwork.org/ken_blanchard_april_07.htm.
4. Ibid.
5. Ibid.
1. Donovan Robertson, “My Story 2.0,” Zappos 2008 Culture Book, page 469. ©2010 Zappos.com, Inc.
1. Sandra Sucher and Stacy McMans, “The Ritz-Carlton Hotel Company,” Harvard Business Review, Volume 9-601-163 (2005), page 12.
2. Ibid.
1. http://www.firmsofendearment.com.
2. Mike Taylor, “2008 CEO of the Year New Belgium’s Kim Jordan: Tapping ...
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