April 2002
Intermediate to advanced
384 pages
8h 21m
English
Content preview from Radical Project Management
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
Chapter 19. Support
“I love it when a plan comes together.”
—“Hannibal” Smith (George Peppard)[1]
[1] The A Team, Rob Holcomb, Director; Frank Lupo and Steve Cannell, Writers, 1987.
In a series of surveys conducted by our group with a number of business people who had many years of experience with IT, one important issue emerged: The support and management of products, services, and information systems is the clearest indicator of the professionalism of a project development group.
When the @$$% Hits the Fan!If you are a reservation clerk at an airline, for example, and the reservation system crashes, how would it feel to listen to some recorded music from the help desk while customers abuse you? |
After all, if you are a business person who ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.