April 2002
Intermediate to advanced
384 pages
8h 21m
English
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The Support Problem
Whereas many organizations are beginning to address the serious issues associated with the project management, quality management, and project development techniques associated with new products, systems, and infrastructures, the management and control issues of production systems support have been generally ignored (with the exception of help desks).
In many organizations, the support of production systems is seen as “second-class” work and is often undertaken by new graduates or by developers on a part-time basis. As discussed by many experts (see Cougar & Colter, 1985; Parikh, 1979; and our P File for this chapter), this has resulted in the premature degradation of production systems and poor cost tracking and reporting. ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.