November 2019
Intermediate to advanced
672 pages
13h 39m
English
Content preview from Salesforce Advanced Administrator Certification Guide
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Case teams
Like account and opportunity teams, case teams are meant to enhance the service process: define people that can have access to the case.
These people can be actual users or contacts, provided they are customer portal users.
The core of this kind of team is the case team roles configuration (Setup | Feature Settings | Service | Case Teams | Case Team Member Roles):
From here, you can define which role has which access level on the case team. You can set Private, Read Only, and Read/Write access levels. Visible in Customer Portal allows users from the customer portal to see that member.
From the case related list (you probably need ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.