November 2019
Intermediate to advanced
672 pages
13h 39m
English
Content preview from Salesforce Advanced Administrator Certification Guide
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What is process automation?
Users are humans and so they can make mistakes, forget how things have to be done, get sick, or be affected by other impediments.
Moreover, certain business process tasks can be executed by the Customer Relationship Management system (CRM), leaving agents free to execute more brain-intensive actions—this is the scope of business process automation.
Salesforce offers more than one way to implement automation in your CRM:
- Workflows: Execute a different kind of action when the given criteria (field conditions in record fields) are evaluated on a given object.
- Approvals: Act like workflows, but the kinds of action (which are mostly the same as we'll shortly discover for workflows) are limited to record approval (for ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.