November 2019
Intermediate to advanced
672 pages
13h 39m
English
Content preview from Salesforce Advanced Administrator Certification Guide
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Salesforce Community setup
Before talking about the Live Agent's configuration, let's spend some time talking about Salesforce Communities. This is a big topic and we would need to write an entire book to cover everything, but there's no reason why we shouldn't provide a quick overview.
We talked about communities in Chapter 1, Secure Data Access, but now, we are going to show the steps that are required to create a new community.
We are introducing communities at this point because we'll be using the web chat from within a community to enhance the service support experience.
To get started:
- click on Setup | Feature Settings | Communities | Communities Settings
- check the Enable communities flag
- choose a domain name that will be used to ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.