In the previous sections, we looked at how we can limit access to Knowledge with object-level security, field-level security, and record types through profiles and permission sets.
If we want to restrict access to specific articles in a more granular way, we need to use data categories. By using these, we can categorize articles into a structured hierarchy of categories.
Let's say our company sells products to North America, Asia, and Southern Europe. We may need to categorize our knowledge based on these macro-territories for specific countries (for example, power supply specifications change from country to country, as well as regulations).
Let's define the data category structures:
- North America: