Handling articles

Knowledge home is a simple object list page where we can configure list views, as we do with any other object. To access this page, click on App Launcher and look for Knowledge.

Click on a specific article (or create a new one) to access the article record page:

Article view

From here, we can configure the following:

  • The main page layout, along with all the available actions (such as Edit, Publish, Change Record Type, and so on) that are linked to one or more record types
  • A compact layout for the header section
  • The Details/Related/Versions tabs
  • The rating component (uses the Lightning App Builder to add/remove components) ...

Get Salesforce Advanced Administrator Certification Guide now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.