November 2019
Intermediate to advanced
672 pages
13h 39m
English
Content preview from Salesforce Advanced Administrator Certification Guide
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Salesforce Knowledge
An ancient Sanskrit proverb says that there is no comparison between a King and a scholar, as the king is celebrated only in his country, whereas a scholar is celebrated everywhere. This is a concept that a Latin aphorism summarized in scientia potentia est, or knowledge is power: this applies to any aspect of life, including Salesforce.
We are not planning to rule the world or win a battle; all we want to do is speed up and enhance customer service using knowledge.
As we discussed in Chapter 1, Secure Data Access, data is the focus of business processes and extracting knowledge from it can be a win for a company.
The kind of knowledge we are actually talking about is related to customer services. Think about this book: ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.