ServiceNow IT Operations Management

Event management

Incidents occur in the IT Infrastructure that impacts a business service. These incidents originate from various sources, such as events and alerts. The IT infrastructure is monitored by various different sets of monitoring tools at different organizations. These monitoring tools collect data from the individual infrastructure components about their activity and signs of abnormality, these might be log messages, warnings, errors, failure messages, security messages, and so on. These messages are called events. ServiceNow event management helps to identify issues across the infrastructure in a single pane of glass or management console by providing event and alert analysis to ensure service availability with the ability to: ...